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[Case Study] Home Appliance Recycling Business

Establishing unified rules in security operations! A case where the exchange of information on paper was completely eliminated.

One of the urgent issues that needs to be resolved is that there were no clearly defined "rules" for smoothly and efficiently carrying out a series of maintenance operations when looking at the overall business. To improve the efficiency of maintenance operations for a diverse range of recycling facilities and to address various challenges, we decided to implement "MENTENA." By leveraging the functions of "MENTENA," a unified understanding and rules have begun to emerge across the entire operation, and we were able to eliminate the exchange of information on paper between the field and the maintenance personnel. [Challenges] - There were no unified and clear rules for the entire maintenance operation, leading to a reliance on the skills and judgment of individual staff members. - Communication between people and the exchange of information on paper were central, resulting in miscommunication and other issues. - There was variability in the situational judgment and timing of actions among staff members, which hindered the continuity of uniform operations. *For more details, please refer to the PDF document or feel free to contact us.*